Haura FAQs Deliveries Returns
HOW CAN YOU PAY AND IS IT SAFE?
Payments can be made via credit card or PayPal via our website. We process payments through one of the most secure merchants online who use the best technology we found, to ensure your security and protect your details.
WHEN WILL YOU SHIP IT OUT?
We aim to despatch your purchase within 48 hours of your order, but generally within 24
hours.
WHERE DO YOU SHIP TOO?
We ship worldwide and seeming as we ship worldwide, delivery times may vary based on your location and the shipping method you choose at the check
out.
HOW LONG WILL IT TAKE TO ARRIVE?
As we ship worldwide, delivery times may vary based on your location and the shipping method you chose at the checkout. Here is a rough guide based on standard shipping.
UK: 1- 2 Business Days
EUROPE: 2-4 Business Days
USA: 2-5 Business Days
REST OF THE WORLD: 3-6 Business Days
HOW IS IT PACKAGED?
We package your item in a branded luxury box and it comes with a genuine leather protection pouch to keep your product in a pristine condition. We can fit up to 2 bracelets in each box unless you request an additional box for free.
WHAT’S YOUR RETURN POLICY?
We are happy to offer you a full refund for any purchase made directly from our online
store within 14 days. Please send us an email as soon as possible via the contact form
on the contact page and let us know of your intention to return the product. If you contact us within the 14 days we will issue you the instruction on how to return the
item. It is vital that the product(s) is returned in the original packaging, in the same condition you received it, and with all labels attached.
Send an email to hello@hauora.uk notifying us of your intention to return the item, so that we can supply you with the returns address and we will also confirm by email when we have received it, the condition it is in, and then refund you.
However... Please be aware that we will not cover or refund the cost of shipping for the item unless the item(s) is damaged, or you received the wrong item than you purchased.
HOW CAN I CONTACT YOU?
You can use the contact form on the 'contact us' page or Send an email to hello@hauora.uk
I HAVE A DISCOUNT CODE HOW CAN I USE IT?
When you are at the checkout page there will be a section to apply the discount code. Apply it there to get the benefits of the code.
HOW DO I CARE FOR MY PRODUCT?
Hauora ensures that we only make high-quality handmade pieces. It is natural that jewellery may tarnish over time so we recommend you take the following care to preserve the longevity of your product.
- Avoid contact with liquids and chemicals (i.e. perfume, sea water, sweat, moisturiser and chlorine). Consistent contact with these liquids will damage your piece of jewellery over time.
- Do not expose your jewellery to humidity for long periods of time and ensure it is not stored in direct sunlight
- Displaying your jewellery in humid conditions or in cabinets under strong or direct lighting will accelerate tarnishing.
- Make sure you thoroughly dry your items if exposed to water.
- Remove your item when doing sports or other heavy duty activities.
- Keep the product in the Hauora leather pouch provided when not using it.
- Remove all Jewellery before taking a shower or bath
HOW CAN I FEATURE ON YOUR SOCIAL MEDIA PAGES?
Please follow us on our social media accounts to stay up to date with the latest designs and exclusive discount codes we offer. Also tag and hashtag us in your photos with your purchase, to feature on our social media pages and receive further discounts.
Tag Us: @hauorajewellery
Hashtag Us: #hauorajewellery